Last Updated: 17/March/2025
Thank you for choosing Marketing Owl (“we,” “us,” or “our”), a subsidiary of Sparks (XII/149 G, MC Road, Caritas Junction, Thellakom, Kottayam, Kerala, India 686630). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, services, and any related tools (collectively, the “Services”).
1. Information We Collect
1. Personal Information
We may collect personal information such as your name, email address, billing address, payment details, and any other information you provide to us when you:
• Create or update your user account
• Subscribe to newsletters, alerts, or updates
• Contact our support team or communicate with us in any form
2. Automatically Collected Information
When you use our Services, we may automatically collect certain information, such as:
• Log Data: IP address, browser type, device information, pages visited, and the time and date of your visits.
• Cookies & Similar Technologies: We use cookies, web beacons, and similar tracking technologies to gather usage data and improve your user experience. You can manage cookie preferences through your browser settings.
3. Third-Party Integration Data
If you choose to integrate or connect third-party services with Marketing Owl (e.g., email providers, analytics tools), we may collect data necessary to enable those integrations, subject to the permissions and policies of those third parties.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
1. Provide and Maintain the Services
• Create and manage your user account
• Process payments and subscriptions
• Operate, troubleshoot, and monitor performance of the Services
2. Improve and Personalize User Experience
• Analyze usage trends to enhance our platform features
• Provide tailored recommendations and content
3. Communicate With You
• Respond to customer inquiries, support tickets, or feedback
• Send transactional or administrative messages (e.g., password resets, subscription confirmations)
• Send promotional or marketing communications (you may opt out at any time)
4. Maintain Security and Compliance
• Detect, prevent, and investigate fraud or unauthorized activity
• Enforce our Terms of Service and other contractual obligations
• Comply with legal obligations or requests from law enforcement
3. How We Share or Disclose Information
We do not sell or rent your personal information. However, we may share information in the following scenarios:
1. Service Providers
We use trusted third-party vendors and service providers who perform certain services on our behalf (e.g., payment processors, hosting providers, customer support tools). These providers have access to your personal information solely to carry out their tasks under obligations of confidentiality.
2. Business Transactions
In the event we consider a merger, acquisition, or sale of all or part of our assets, user information may be transferred as part of that transaction, subject to standard confidentiality agreements.
3. Legal Compliance and Protection
We may disclose your information if required by law or in good faith that such action is necessary to:
• Comply with a legal obligation
• Protect or defend the rights and safety of Marketing Owl, its parent company Sparks, our users, or the public
• Investigate or assist in preventing security or technical issues
4. International Data Transfers
Depending on your location and the services you use, your personal information may be transferred to, stored in, or processed in countries different from where you reside. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, following any applicable legal or contractual requirements regarding cross-border data transfers.
5. Your Rights and Choices
1. Access and Update
You can access or update your personal information at any time by logging into your account or contacting our support team.
2. Opt-Out of Marketing Communications
You may opt out of receiving promotional emails by following the unsubscribe link in any message or by adjusting your email preferences in your account settings.
3. Cookie Controls
Most web browsers let you delete or disable cookies. Note that disabling cookies may affect the availability and functionality of our Services.
4. GDPR and Other Regional Rights
• EU/EEA Residents: If you are in the European Union or European Economic Area, you have the right to request access to, correction of, or deletion of your personal data, as well as the right to object to or restrict certain data processing activities.
• California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) or other state laws.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal or regulatory requirements, or as otherwise communicated to you. When the data is no longer needed, we securely delete or anonymize it.
7. Security Measures
We employ appropriate technical, administrative, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
8. Third-Party Links
Our Services may link to third-party websites or applications that have independent privacy policies. We are not responsible for the content or practices of such third parties. We encourage you to review the privacy statements of any third-party sites you visit.
9. Children’s Privacy
Marketing Owl does not knowingly collect personal information from children under the age required by local data-protection laws. If you believe we have inadvertently collected such data, please contact us so we can promptly delete it.
10. Changes to This Policy
We may update our Privacy Policy from time to time. When we make changes, we will revise the “Last Updated” date at the top of this document. If the changes significantly affect your rights, we will provide a prominent notice (e.g., by email or via the Services) and obtain consent where required by law.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:
Marketing Owl
(A subsidiary of Sparks)
XII/149 G, MC Road, Caritas Junction
Thellakom, Kottayam, Kerala, India 686630
Email: support@marketingowl.ai
Phone: +91 884-8706485
Still have a question? Browse documentation or submit a ticket.